P. M. Fiorni, Choosing Civility: The Twenty-five Rules of Considerate Conduct

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Recommended by someone commenting on this thread at Transition Culture: Why Civility Matters in the Transition

More:
JHU Dr. Forni's Civility Website
Macmillan: The Civility Solution: What to Do When People Are Rude
P. M. Forni calls for civility now - News

Choose Civility in Howard County