Saturday, January 28, 2012

The decline of customer service

Were women first recruited as customer service agents because they would be more soothing and disarming to customers? How about as flight attendants? Because of anti-ageist laws, Uhmerican airlines cannot discriminate and hire only young women to be flight attendants. That wouldn't be so bad, but many women working at the counter and on the airlines are generally lacking in feminine grace. On the morning I was leaving Phoenix there were a few female airlines representatives who were rather curt in giving directions to customers as to where they should line up or go. It just makes more feminine employees more noticeable. (Hence, that there was one female flight attendant who acted ladylike on the plane was somewhat remarkable.)

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