Should there be other considerations when making an exchange in the market? Should one purchase a tolerable but inferior product if the service is better? Or should one purchase the superior product despite the worse service?
I ask this in light of this previous post--I dropped by ABC Milpitas this morning to see if a friend's lost credit card could be found there. While the young woman who answered my query was ok, her manager with whom she spoke (he talked in Mandarin) was rather gruff. Maybe he was busy, and he wasn't directly addressing me, but it left a bad impression nonetheless. My mother has had bad experiences with various managers at ABC before, when making inquiries about banquet prices. (The manager who was there for lunch yesterday seemed to be friendly -- he asked us if we needed anything.)
So would it be better to give my money to the people at Winchester Chef than to ABC? Not everyone at ABC can be criticized, but the management also have a responsibility to providing good service, instead of taking patronage for granted simply because of the quality of the food and the presence of demand. "If you don't like it, you can go somewhere else because we have plenty of other customers" may seem to be a warranted attitude, but in the long wrong, it will have consequences, will it not?
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